Vertu takeover of Inchcape

Discussion in 'Dealer and Trader Experiences' started by edthefed, Dec 19, 2020.

  1. edthefed
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    edthefed Site Supporter

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    Recently Vertu group have taken over a number of BMW dealers from Inchcape in the N Yorks and North East region, including one of my local dealerships.

    Its the first time Vertu have represented BMW.

    Anybody had any experience of them ?

    When the takeover was announced it was stated that the dealerships had lost £6 million recently, so i can forsee a determined attempt to remedy that, and of course its the customer who pays.

    Ive already had 2 emails and a phone call from them ....
     
  2. Simon5705
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    Simon5705

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    We bought our car from Inchcape-York (Cooper) this October and got a good deal on an immaculate car as an outright buyer.

    Similar models were much dearer at other BMW outlets anywhere in the country and many independents were offering quite scruffy looking cars with higher mileage and less equipment at similar prices.

    We have also had a few e-mails and a call from Vertu.
     
  3. edthefed
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    Im eqi distance from

    York, was Cooper, then Inchcape now Vertu

    Have bought 2 new BMWs from them, but there has been a noticeable change over the last few years. Gone are the experienced, knowledgeable service advisors who you could have a sensible conversation with, now we have service advisors who seem more ingerested in upselling and dont actually seem to know much about the actual cars. I cringe at some of the comments ive overheard. Luckily they know not to start with me.

    I wonder what will change under the new owners Vertu

    Sandal at Wakefield. Privately owned mpressive showroom, but never seem keen to do a deal. The service advisirs sre a mixed bunch, but also sit in a "back office" and to get to see someone you have to ask at reception, who then direct you to the waiting area and tgey then ask a service advisor to make an appearance

    Stratstone at Leeds and Harrogate, neither have impressed me and ive made the decision not to use them
     
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  4. snrbrtsn
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    snrbrtsn WARLORD Site Supporter

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    The sales forecourt has turned very sour hasn’t it
    Gone are the days of passionate, knowledgable “salesman” realistically their now finance gladiators & the passion has disappeared!
     
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  5. edthefed
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    edthefed Site Supporter

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    First impressions of Vertu BMW are not good.

    2 x marketing emails, 1 x marketing phone call

    Just had a look on their website and the only offer they have is a BMW530e at £56k !

    Oh and a used G30 5 series is advertised as having lots of additional options including Sat Nav !
     
  6. idrussell
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    Unfortunately in my experience all car dealer are pretty crap and faceless organisations only interested in your money regardless of the marque. In the last 6 years I have bought five BMW's from William's Bolton, Stratstone Newcastle, Lloyds Newcastle, Cooper (Inchcape) Durham and Cooper (Inchcape) Sunderland. Worst by miles were Stratstone and best probably Lloyds. In all cases the cars were used and from the AUC website although in the case of both 1 series had less than 1000 miles on the clock. I use Cooper Durham because they are local but the general standards are pretty poor. I have used Vertu (Honda) extensively before and in my opinion they are better overall than Cooper but still nothing great. Buying a car and getting it serviced fills me with dread although at least BMW dealers locally are much better than my experience of both VW and Porsche main dealers. Most only seem interested in selling you the latest finance deal but heaven help you if you actually want to know anything about details of the car..
     
  7. edthefed
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    Ive had bad experiences at both S........e Leeds and Harrogate when looking to buy.

    Things such as trting to convince me a petrol and diesel both drive the same ?
    Ignoring the wife when she was very specific her car had to be Estoril blue and trying go sell her every other colour and "special price only for today but you must sign today" rubbish.
    Their used cars are poorly prepared and presented and parking is very poor at both locations.

    Its service and MoT for both our cars in the next couple of months so will have go decide where they are going. It certinly wont be S.......e
     
  8. Cotswold BMW
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    Cotswold BMW WARLORD Site Sponsor

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    Yes I did hear a few changes going on.
    Cooper Croydon bought by Berry Group, Cooper Durham, Malton, Sunderland, Teesside and York all bought by Vertu

    As far as I know, this is Vertu's first go with BMWs
     
  9. F10-2go
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    F10-2go

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    I tried to by a auc from wakefield - took hours for them not to try and negotiate a price - Ended up with a much better car from Marshals, Sconthorpe, who negotied well, but dont ask them to detail / polish a car.
     
  10. Mieke
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    Unfortunately the large multi franchised groups have taken over most of the dealerships. My local dealer - Blue Bell, Crewe is now part of Lookers Group, but I've known them for years when they were owned by a private company, when I purchased BMW motorcycles from them. In those days, you were treated like a valued customer and felt that the service personnel were working on your behalf rather than BMW's. I knew most of them by name, and always received a warm welcome whenever I visited them.

    In total contrast, the experience today is more impersonal - almost like shopping in a supermarket, and the service personnel do not have the same level of technical knowledge. I've made requests for something to be checked during the service, which were never done. In general, I've no real complaints about the work carried out, but I am under no illusions that they won't have a clue who I am the next time I walk through their doors.
     
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  11. edthefed
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    There certainly seems to a "dumbing down" of the technical knowledge of the service staff. They seem far more interested in "upselling" various 0roducts and services. Certainly they cant be relied upon to give accurate advice.
    No doubt the multi franchise groups will claim it good for corporate consistency and the balance sheet.
    Shame that the knowledgeable/ enthusiast owner can now longer maintain a good rapport with those working on their car
     
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