Remote services

Hi.
Anyone else lost there remote service?. Can't run any of the lock/unlock, ventilate etc from either the web portal or my iPhone app. Customer services just reset my vehicle but it made no difference (never thought it would as he didn't sound too sure about it)

Working fine up until about a week ago. Just updated map to 2018-2 and added RTTI, but it had stopped working before that

 

yeah, me. Just been away for a week, lovely sunny day, I said to Mrs M that I would turn the fans on in the car on the way back to it so it was cooler when we got back, no option to do it yet there has been before.
Havent had time to contact BMW yet, but I will

 

I haven't checked mine but FYI there have been quite a few problems with the BMW Connected Drive website recently, so not a surprise.
But that's good news that the 2018-2 map upgrade is available. There were a few glitches in the previous 2018-1 version.

 

Don't say that, Ive only just upgraded to 2018-1

 

Do you mean the app isn't there?
I have the options showing in the app and on the web portal, they just don't work. It either fails or gives an error message saying "Service cannot be performed because another service is in progress"
This app/service is proving more trouble than it's worth!!

 

And I have just updated to 2018-2 and added RTTI, but to be fair, the problem was there before I did that, so if 2018-1 was the cause, 2018-2 hasn't resolved it

 

No, the app is still there on my phone, but when I go to enabled features all I can do is send destination to vehicle, nothing else

 

Just tried send destination and that failed too

 

In fact the only thing I can do is Locate vehicle.

 

Just checked with a mate who has a 2017 335 Xdrive (so latest idrive software) and his is working fine. So the issues could be confined to earlier versions maybe? My car is a late 2014 model

 

TBH I have never been able to get the fuel level, range, mileage unless I connect the iPhone to the USB port, which for me defeats the object. If I have to be in the car, all the information is to hand!
Anyway, back to the lack of remote services. I contacted the Connected Drive team and they requested screen prints showing the failed message and have escalated to BMW Germany. I have an incident reference number so will see what happens (if anything) and report back.

 

UPDATE (sort of!)
Still unresolved, but below is an extract of the latest message from the Connected Drive team.
"Thanks for getting back in touch about an on-going issue with your BMW Connected App and Remote Services.
I’ve now included your efforts into the escalation, to help eradicate any problems with your device or app. I can also confirm that you’re not alone in this issue. Your case has now been linked with an already high priority “master ticket”. This is being looked into at the highest level of support and I’m now hopeful for a much more speedy resolution.
Once again I apologise for any inconvenience this may be causing you, but I’ll be back in touch as soon as I receive further updates and if there’s anything else I can help you with in the meantime please get back in touch."
Let's see what happens next and when