Dealer removing dashcam card

Discussion in 'General chat' started by Abh29, Jul 15, 2021.

  1. Abh29
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    Abh29

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    I have just had a need to remove the card to review an incident yesterday,and found the card was not fully in the slot

    Reviewing the contents on computer it has not been working since the car was in the Dealers for work last week, and the recording stopped as it went in the workshop.

    As it was behind the mirror I never noticed this and have no recording of the incident yesterday.
     
  2. The_Master
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    The_Master Site Supporter

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    Could be a policy to avoid recording 'test drives', and what's going on in the workshop......if they remove the card it needs to be put back in and be operational when returned.
     
  3. Wynne71
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    Wynne71 WARLORD Site Supporter

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    Sytners have taken the camera out of its cradle each time I’ve visited. Must be a new policy to reduce possible claims/GDPR claims etc.
     
  4. Abh29
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    Abh29

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    I dont have trouble with then removing the camera you will notice it, but to just ease the card out I did not notice it.
     
  5. aldo
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    aldo Site Supporter

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    The first few visits for me, both MINI and BMW (cameras installed in both) pull the power cable from the camera. This also happened in Skoda too (they actually pulled most of the cable out the headlining!) so I thought was a standard across all dealerships.

    Now whenever I go in, I make a point of pulling the power cable out myself and also mentioning when I book it in.

    IMO they shouldn't be touching the SD card, for the exact reason of the OP and also prone to corrupting the card.

    i think the dealers cover them selves usually with notices saying Dash cams will be turned off.
     
  6. Spuffington
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    Spuffington Staff Member Moderator WARLORD Site Supporter

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    Every time my Cayenne has gone into Porsche it’s come back with the cables unplugged.

    In view of how weak the sockets are on the Thinkware cameras (it’s not uncommon for them to push straight into the body of the camera), I’m a little uneasy about this policy. But I think it’ll do what @aldo mentions and unplug myself to save any issues and claims.

    Do agree that the removal of the card is the wrong way of them going about it.
     
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  7. markyboyt
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    markyboyt

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    I’m using a Viofo A139 in my car currently, they actually have an accessory bracket you can buy that locks the power cable in and also covers the card slot. If they’re determined they can unscrew the bracket though. I don’t have the bracket.

    When it went in for a body repair I just turned the sounds off the camera and left it connected, they didn’t realise it was on until it had been on the body shop for a few days then unplugged the camera. Quite funny to watch them spot it then come back and show their boss before he unplugs the power, it has a separate interior camera as well as front and rear so you could see it all. The interior camera isn’t mounted discreetly so not sure why they didn’t see it earlier.
    I did have the bmw camera also mounted on the windscreen that was unplugged so maybe they assumed it was part of that.
     
  8. Singvogel
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    Singvogel Staff Member Moderator WARLORD Site Supporter

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    Yep - now I actually tell them that I've unplugged both cameras.

    A year or so ago they made a fuss about cameras.

    At the reception desk there is a sign saying @Have you switched off your dash-cam.

    Not good that they ejected the card and said nothing.
     
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  9. Mieke
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    Mieke WARLORD Site Supporter

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    It seems to be common policy now. I was annoyed when they had unplugged the cable from the camera mount at the top of the windscreen. It's a pain to reconnect and the pins can be easily damaged. I now disconnect the cable from the power socket and stick a post-it on the screen to let them know.
     
  10. mystic sport
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    mystic sport

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    Silly question time, but if there is a need to test drive the car then can it be requested that a dashcam is powered on for this purpose. You can't see who is test driving the car so GDPR rules not broken but the protection is there should something happen during the drive. And of course there is nothing to hide during a test drive after maintenance is there :whistle:

    Only asking as once I heard a lovely V10 going at a fair lick. What a cracking noise these S85 V10s make I thought, then my E60 M5 hammered down the road. Bollocking issued by me, all denied at the garage. Dashcam would have been great in this instance as I am sure the pedal wouldn't have been pushed through the carpet if fitted and on.
     
  11. Alan Gunn
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    Alan Gunn

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    They where caught out by a dash-cam when a car was in for a service and mot.
    This was on an x5 i think and the recording showed the car being driven onto a ramp but never lifted up at all.
    Came out with a new mot and the bill for doing it all.
    You never know what they get up to but if they are doing the job right why do they hide ??.
     
  12. edthefed
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    edthefed Site Supporter

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    The stealerships do not want paying customers hearing or seeing what their "highly trained BMW technicians" get up to and how little the stealerships do in return for the £150 per hour labour charge, or that your £100 diagnostics fee is for connecting a laptop to the car and reading the screen
     
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  13. aldo
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    aldo Site Supporter

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    Ha, An excuse... sorry I mean reason I was told is that criminal masterminds have used camera footage to gain intelligence whether a garage is worth burgling or not!

    A contentious subject for sure, but I just save the hassle and unplug now!
     
  14. Harry
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    Harry WARLORD Site Supporter

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    The 320d usually comes back with the Eye switched off. Last week they detached it from the mount and left it in the centre console. I didn't know it slid out. Worth remembering. The X6M has a Thinkware installation. It's frequently returned fully working. The card was in the slot but clicked out once. I've added checking the dashcam to the standard checks I do when I get a car back. Toolkit? Wheel key? Service reset? Dashcam working?

    If a workshop doesn't want the dashcam operational when working on my car I will abide by their wishes. If I objected, I would go to another workshop. If a client wanted me recorded while I worked on their project they wouldn't be my client any more.
     
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    Last edited: Jul 18, 2021
  15. aldo
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    aldo Site Supporter

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    Just had a thought today whilst driving down the A494, some cameras can connect to the cars hotspot I think to provide a live parking view! The only way should be removing the power source!


    Sent from my iPad using Tapatalk Pro
     
  16. kleynie
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    kleynie WARLORD Site Supporter

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    Porsche always disconnect both my cameras even though I leave the lense covers in the centre console.

    This is probably a good idea as I don’t wish to watch them breaking my car.
     
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  17. Johnny Grabble
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    Johnny Grabble Site Supporter

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    Interesting thread. Recently had my G30 in for an oil service and vehicle check at a dealer in Cheshire and my dashcam (a Mobius mounted to the left of the rear view mirror, so just about visible from the driver's seat) was untouched. No need to watch the footage anyway as the dealership is laid out so I could see the service being carried out on it while I waited. You can't see all the service bays from the showrooom but mhy G30 was in the one right next to the window...
     
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  18. The_Master
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    The_Master Site Supporter

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    I think best to disconnect yourself to avoid any problems, not too many people would want a customer replaying a film of them working on a clients project...nothing to hide but for GDPR purposes dealership would have a duty to ensure their technicians are protected, this would include ensuring the data is only used for legitimate purposes, is deleted after it is no longer needed etc etc. this would get very complex. so much easier to have a policy that all cameras are disconnected.
     
  19. markyboyt
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    markyboyt

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    My car had its mot at a local garage at the weekend and they left the camera alone. If they want to disconnect it that’s ok with me but I’ll leave it connected in case it’s left on and I have a need to check something. I’ve had the shoe on the other foot working on cars with cameras in when they just started to be used more, I used to park them on the ramp then disconnect and reconnect before driving out.
     

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