Cars - love hate relationship

Very disappointing

A few words to the wise if you are rejecting the car (having been through this process albeit some time ago)

1) Your contract is with the supplying dealer and not Porsche GB. It is the supplying dealer who has supplied a car that is "not fit for purpose / of reasonable quality. The supplying dealer buys it back not Porsche GB

2) Do not use the car with these faults, it could be argued that legally you are "accepting" the car has issues and not formally rejecting the car. You may also be invalidating the Porsche warranty

3) Park it up and advise the supplying dealer where it is and what the collection arrangement are or with the supplying dealers written agreement given the underlying faults drive it back to them and formally hand it and the keys over advising them it has been rejected

4)the dealers may try to "do you a good deal" on something else they have in stock rather than having to deal with a car that has been formally rejected under the Consumer Rights legislation

In my case it was easy, when it broke down the dealership came to my house and dropped of one of their demo cars for me to use. After two weeks they had been unable to rectify the fault, so i wrote a very firm but fair email to the DP formally rejecting the car.

I had a prompt reply and acceptance of my position with an offer to keep the demo car for a few days until everything was sorted out amicably

 

I'm sorry to hear that @Spuffington, but no surprise judging from your recent experience.

At least you have made the right decision to reject the car, which the dealer has acknowledged. The fact that they have returned the Cayenne to you with the fault unresolved, doesn't say much for Porsche customer service. What do they expect you to do with it? I would definitely take @edthefed advice and not use the car at all. I sincerely hope that you get a decent settlement and that it all goes smoothly.

Thinking positively, this may have been the best result. Far better than the fault apparently being fixed, only for it to reoccur in several months time.

 

Sorry to hear about the car, I would suggest can they not source you another one. Maybe your put off from the brand for now…

Values, yes used prices have gone up but so have trade values, so they need to be realistic and hopefully the depreciation and value lost is commensurate to the external used car landscape. I’d anticipate £300-£400 a month is doing ok.

I wouldn’t rule out JLR, still a fab car (D5 or RRS/RR) just do more homework on potential purchases and obtain everything you can off the dealership. Including number of prev owners, company/private, ex JLR car etc and do they have access to a warranty portal to see if there have been many previous claims…

Good luck In the search.


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Oh dear
Feel for you Spuff….
You’ve blown my Porsche Cayman dreams to sh1t….
What edthefed said is really great advice..
As for JLR….: I wouldn’t go there … your last disco experience summed up the whole JLR thing for me…
Audi RS6.. maybe…?
Alpina 5’s touring…?
E63 estate…?
All truly great cars…


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There’s some good suggestions there, so long as an estate is big enough;

RS6 - very capable, but a little soulless.

Alpina 5 touring - good but expensive

E63S - great sound, could be the one, if my C63S is anything to go by. One of the best sounding hand built V8’s - but I am biased of course.


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sorry to hear that it has come to this and you have had to move to reject
lets hope that Swindon do the right thing and help you to get out of this without to much of a financial loss

 

Not the outcome I was hoping to read...

Such a shame when a vehicle you enjoy, doesn't deliver near to 100%.

Peter

 

Fingers crossed it all works out and having kept us in suspense overnight this time tomorrow we are reading the start of the last chapter of this story

 

So let me guess…maybe an X5M?


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X6, X7, Q7 ??? But given how Mrs Spuff has took such a liking to the Velar odds on its something from the RR stable (if not another Porsche) !

 

Do they do an extended seat option on the Macan?
Either a Macan or a new Defender. V8 one.

 

Very interested in this. My car is not as bad as this but Porsche UK are talking of some sort of compensation and I’ve had it 25 months now, I would be up for an upgrade to a newer one if they offer me a deal.

 

My money is on an SQ7....although Duncan might surprise us all with a left-field choice

 

Excellent word that. I had to google and add to the dictionary.
Quite the opposite of fun in this case.

I hope you get your money back without too much drama. As second hand cars are worth more than toilet roll and fresh fruit and veg at the moment I don't think you'll have any issues.

 

Certainly seems to be an ongoing issue with Porsche transfer box failures...

https://www.macanforum.com/threads/updated-macan-cayenne-transfer-case-warranty-july-2020.176445/

 

l wll go rouge and suggest a Chevy suburban as the replacement two and a half tons of American muscle 5.3L V8 engine with a paltry 355 horsepower but returns 16 mpg in the city and 23 mpg on the highway. they wish