Had a good or bad experience? Post all your feelgood (or not) stories in here. Wed, 13 May 2026 18:39:32 +0000 Wed, 13 May 2026 18:39:32 +0000 BMWLand https://www.bmwland.org.uk/index.php?forums/dealer-and-trader-experiences.38/ Fri, 31 Oct 2025 13:43:46 +0000 https://www.bmwland.org.uk/index.php?threads/bmw-auc-standards.5601/ https://www.bmwland.org.uk/index.php?threads/bmw-auc-standards.5601/ invalid@example.com (edthefed) edthefed
Registered this year and less than 10000 miles and whilst the car looked well prepped on the surface a few alarm bells started to ring

Three matching star marked (BMW approved tyres) and one non star marked tyre (same make as the others but completely different tread pattern)

One of the front brake discs had very noticeable scoring and that front tyre looked to have...

BMW AUC standards]]> 8 Sun, 21 Sep 2025 17:38:32 +0000 https://www.bmwland.org.uk/index.php?threads/jct600-bradford.5576/ https://www.bmwland.org.uk/index.php?threads/jct600-bradford.5576/ invalid@example.com (geffg) geffg 9 Sat, 08 Feb 2025 08:46:14 +0000 https://www.bmwland.org.uk/index.php?threads/wbac.5452/ https://www.bmwland.org.uk/index.php?threads/wbac.5452/ invalid@example.com (edthefed) edthefed
Apparently as part of the evaluation on certain models WBAC now do a "Turbo Test" on certain makes /models owing to underlying issues...the list includes BMWs

Basically they made a thing about listening to the Turbo with the engine being revved - made some recordings / took noise readings and sent it off "to HQ" and they decided it had failed and the turbo was very noisey and there offer was reduced,

Am i right to be sceptical ?]]> 5 Thu, 14 Nov 2024 23:01:00 +0000 https://www.bmwland.org.uk/index.php?threads/dealers-i-give-up.4737/ https://www.bmwland.org.uk/index.php?threads/dealers-i-give-up.4737/ invalid@example.com (bmwzoom) bmwzoom + the bonnet had just been dropped onto itThankfully the cover survived but had I not checked and just drove off then this could of been very different. Being an engineer it always gives me cause for concern when things are not completed fully as it makes me wonder if the...

Dealers....I give up!]]> 28 Sat, 08 Jun 2024 08:08:27 +0000 https://www.bmwland.org.uk/index.php?threads/how-have-dealerships-got-so-bad.5202/ https://www.bmwland.org.uk/index.php?threads/how-have-dealerships-got-so-bad.5202/ invalid@example.com (edthefed) edthefed Monday morning it would not start - flat battery. I fully charged it on my CTEK a month ago so something amiss. Until the weekend it had been in daily use

Put it on the CTEK yesterday for 6 hours and was able to start it and drive it for 90 mins.

However the car is 6.5 years old and on the original battery so its probably on its way out.

Started OK this morning and been on the CTEK most of...

How have dealerships got so bad ?]]> 21 Tue, 21 Feb 2023 16:29:06 +0000 https://www.bmwland.org.uk/index.php?threads/vehicle-health-check.4865/ https://www.bmwland.org.uk/index.php?threads/vehicle-health-check.4865/ invalid@example.com (Dewi Daniels) Dewi Daniels
I took the car in today, 1 February 2022. They've been unable to replace the alloy wheel (the replacement alloy wheel was scuffed and...

Vehicle Health Check]]> 25 Tue, 12 Jul 2022 19:46:45 +0000 https://www.bmwland.org.uk/index.php?threads/dealer-codes.4320/ https://www.bmwland.org.uk/index.php?threads/dealer-codes.4320/ invalid@example.com (Jaycee) Jaycee
Dealer Codes]]> 13 Fri, 03 Jun 2022 19:12:44 +0000 https://www.bmwland.org.uk/index.php?threads/bmw-independent-preston.4650/ https://www.bmwland.org.uk/index.php?threads/bmw-independent-preston.4650/ invalid@example.com (Kaf) Kaf Sun, 30 Jan 2022 13:04:43 +0000 https://www.bmwland.org.uk/index.php?threads/stratstone-doncaster-parts.4482/ https://www.bmwland.org.uk/index.php?threads/stratstone-doncaster-parts.4482/ invalid@example.com (Jaycee) Jaycee
I phoned the parts department at 1140am to order some stuff but my call was transferred to the reception desk as the parts guy was apparently busy with a customer in the showroom, I was told that he'd call me back. As the parts department closes at 1pm...

Stratstone Doncaster Parts]]> 12 Sat, 27 Nov 2021 19:22:55 +0000 https://www.bmwland.org.uk/index.php?threads/rybrook-warwick.4417/ https://www.bmwland.org.uk/index.php?threads/rybrook-warwick.4417/ invalid@example.com (Paul Markwick) Paul Markwick While the sales staff has changed regularly over the years, the service manager is Steve Collett. He is brilliant, and the reason I always go back. He is friendly and knowledgeable, giving a great service. The workshop manager Jack...

Rybrook Warwick]]> 1 Wed, 16 Jun 2021 05:15:18 +0000 https://www.bmwland.org.uk/index.php?threads/sytner-cardiff.4155/ https://www.bmwland.org.uk/index.php?threads/sytner-cardiff.4155/ invalid@example.com (mark elwell) mark elwell
Sytner Cardiff]]> 3 Thu, 07 Jan 2021 17:04:30 +0000 https://www.bmwland.org.uk/index.php?threads/vertu-takeover-of-inchcape.3806/ https://www.bmwland.org.uk/index.php?threads/vertu-takeover-of-inchcape.3806/ invalid@example.com (edthefed) edthefed
Its the first time Vertu have represented BMW.

Anybody had any experience of them ?

When the takeover was announced it was stated that the dealerships had lost £6 million recently, so i can forsee a determined attempt to remedy that, and of course its the customer who pays.

Ive already had 2 emails and a phone call from them ....]]> 10 Mon, 02 Nov 2020 00:06:34 +0000 https://www.bmwland.org.uk/index.php?threads/inchcape-york.3701/ https://www.bmwland.org.uk/index.php?threads/inchcape-york.3701/ invalid@example.com (Simon5705) Simon5705
Having eventually decided on a 2 series AT, we found some examples of our preferred model have really unusual equipment choices, e.g. high trim levels lacking cruise control. Therefore really careful perusing of photos on Autotrader is needed to make sure of what the car has, as most sellers don't seem to know what the spec is or list...

Inchcape - York.]]> 8 Sun, 01 Nov 2020 11:00:54 +0000 https://www.bmwland.org.uk/index.php?threads/sytner-solihull.3702/ https://www.bmwland.org.uk/index.php?threads/sytner-solihull.3702/ invalid@example.com (JDL60) JDL60 Wanted a G31 x drive tourer either 540i or 530d, approved used 3 years or newer, preferably under 20k miles. As loaded as possible and non black interior
Rarer than hens teeth it seemed
After several enquiries from Perth down to Coventry, where I had identified suitable vehicles but told ‘sorry sir that one has sold’, even one 540 where I put a deposit on line to be telephoned with the same news, I had two possibles lined up-
One at Rybrook Shrewsbury- guys there are great...

Sytner Solihull]]> 4 Thu, 27 Aug 2020 12:30:17 +0000 https://www.bmwland.org.uk/index.php?threads/excellent-indy-in-lincoln.3548/ https://www.bmwland.org.uk/index.php?threads/excellent-indy-in-lincoln.3548/ invalid@example.com (Dave Smith) Dave Smith
Excellent indy in Lincoln]]> Sun, 17 May 2020 18:29:43 +0000 https://www.bmwland.org.uk/index.php?threads/bmw-indy-specialist-lincs.3304/ https://www.bmwland.org.uk/index.php?threads/bmw-indy-specialist-lincs.3304/ invalid@example.com (DogWagen) DogWagen
If you're looking for comfy seats and coffee this might not be for you but I've used them on and off since 2000 and have never occasion to complain - friendly, professional and reasonably priced.]]> Mon, 24 Feb 2020 23:22:41 +0000 https://www.bmwland.org.uk/index.php?threads/kevin-bird-garages-ltd-avoid.3181/ https://www.bmwland.org.uk/index.php?threads/kevin-bird-garages-ltd-avoid.3181/ invalid@example.com (Paul Lacey) Paul Lacey
Kevin BIrd Garages Ltd - AVOID!!!]]> 6 Thu, 20 Feb 2020 22:37:15 +0000 https://www.bmwland.org.uk/index.php?threads/inchcape-chelmsford.3125/ https://www.bmwland.org.uk/index.php?threads/inchcape-chelmsford.3125/ invalid@example.com (bmwzoom) bmwzoom WTF. I'm an hr away and in addition find a recent nav destination showing car has been on a 42 mile round trip.

I appreciate the car needs to be test driven as the egr cooler was replaced but 42...

Inchcape Chelmsford!!!]]> 17 Mon, 17 Feb 2020 16:47:51 +0000 https://www.bmwland.org.uk/index.php?threads/top-marks-barons-stansted.3162/ https://www.bmwland.org.uk/index.php?threads/top-marks-barons-stansted.3162/ invalid@example.com (Lamps) Lamps
Top marks Barons Stansted]]> 8 Sun, 20 Oct 2019 14:07:52 +0000 https://www.bmwland.org.uk/index.php?threads/dealer-experiences.2961/ https://www.bmwland.org.uk/index.php?threads/dealer-experiences.2961/ invalid@example.com (edthefed) edthefed
1) My G30 was recalled for the EGR. Booked in for check EGR changed same day. G31 loan car provided

2) Wifes X1 sufferd corrosion on one wheel. Called in when passing, quick look, confirm corrosion . New wheel ordered and replaced whilst I waited

3) Noticed that the stitching on the knee support on the front seat on the G30 was coming apart. Called in, visual inspection by dealer 99% sure it would be...

Dealer experiences]]> 7