Split drivers seat F15

Discussion in 'X5' started by aldo, Aug 19, 2020.

  1. aldo
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    aldo

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    Hiya, I know this is a reasonably common problem.

    I was wondering if anyone on here had this issue with their F15 or maybe another model and managed to get a replacement under warranty?

    When I picked the car up I noticed it but the selling dealership said they wouldn’t cover under warranty.

    I’m trying my luck with another.

    You’d think the dealerships would try for any bit of warranty work or rebook back to BMW.

    Cheers.


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  2. Cooky
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    Cooky

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    When I got my 2015 F16 it had some small splits on the driver's seat. The dealer had the seat recovered for me under warranty without any issues. Dealer was Stratstone in Newcastle.
     
  3. edthefed
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    edthefed Site Supporter

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    I had some stitching come adrift on the drivers seat on my G30, changed under the 3 year new car warranty.

    Initially the dealership stated if it was wear and tear then not covered BUT when they realised it was in the fold between seat and extended knee support and not normally an area of direct contact they replaced it no problem.

    The warranty covers "manufacturing defect" that is what the dealership will need to satisfy BMW of.

    If the dealership says no to warranty ask them to make a case to BMW UK for a goodwill repair....its not the sort of issue that should be experienced on an expensive, prestige brand
     
  4. aldo
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    aldo

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    Just bumping this up. I finally had a reply about my seat.

    BMW will cover 70% towards the price of the replacement seat part.

    I’d have to pay the remaining 30% for that and 100% of the labour bringing the cost to me of £620.

    Not sure if that’s a good offer or not as some seem to get the whole lot covered.

    My plan is to write a nice letter to see if they would consider covering all of it and quote some bulletin I found about them replacing it under warranty.

    If that fails then they cover the part and I cover the labour.

    If that then fails I will go to BMW finance and claim under The consumer claims act in that the goods had an inherent fault at point of sale. This is more time consuming for me as I have to put my case together and potentially get an independent experts opinion. But coincidentally I did have a similar issue for a previous MINI I owned and won that one.


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  5. Arl10
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    Arl10 Site Supporter

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    Mine has a split in also , they said it was general wear and tear not covered under warranty , bought the car just under 3 years old with 2 year BMW warranty from main dealer . My dealer wouldn`t even try to replace or repair . Seems a lot for you to have to pay when 2nd hand full interiors on flee bay are going for less .
     
  6. aldo
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    aldo

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    Yeah it’s odd how dealerships vary. The dealership supplying the car (80 miles away) point blank refused to try a claim for warranty and goodwill was not suggested. My local happily obliged, took photos and created a case.

    Now I’m owed a free repair at the dealership that sold me the car, but I know it’ll just split again as it has done already!

    I’m going to chance my luck for a 100% cost of parts, if not I’ll just live with it a bit longer and then get it repaired before I replace the car again.

    It’s hard to swallow £300 odd labour to fit part of a seat! Maybe I should just buy the part and get an independent specialist to fit?


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  7. bmwzoom
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    bmwzoom

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    @aldo

    Are you local to Colchester? I have used an excellent trimmer on my drivers seat who may well be able to do a proper job for less £
     
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  8. aldo
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    aldo

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    I’m not sadly but I appreciate the heads up.

    I can get it repaired for free but I just think it’ll happen again so ideally need the replacement.

    I called BMW today. Goodwill team are not customer facing and their offer is final as its goodwill. Fair enough I guess.

    So I call the dealership and speak to someone else as the other guy assisting me is not available. I asked for the part number which he doesn’t have and promises a call back. I said I’ll just buy the part.

    He also said that he doesn’t think the goodwill works like that and I have to pay them to fit. I said well I want to know the part number so I can gauge how much of a faff it’ll be as that is extortionate labour. I said the offer of goodwill was 70% off the seat part and it should be up to me how I get it fitted.

    Will wait for their callback. I figure it’s just the leather seat cover which is obviously why so expensive labour as it’ll be remove, strip down, fit and replace.


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  9. aldo
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    aldo

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    Update!

    Those that know me know I don’t usually give up.

    I went back to the vending dealership that sold me the X5 and explained I had managed to secure a goodwill contribution.

    He was very surprised and praised my tenacity. I put my case that to avoid further repair costs to them as they agreed to repair and to save me dragging on a 140 mile round trip which would probably cost me £40 in fuel and the customer experience of it all as well, they’ve agreed to pay 50% of the bill!

    I don’t think I can grumble at that so will be booking in to get the cover replaced.


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  10. Wynne71
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    Wynne71 WARLORD Site Supporter

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    Well down for persisting with this one, I’m sure many of us would have given up by now.
    A great result in the end.
     
  11. snrbrtsn
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    snrbrtsn WARLORD Site Supporter

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    You mat be surprised how few of us would swallow cost
     
  12. aldo
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    aldo

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    Finally just got it booked in today!

    Left numerous voicemails on the direct number of the chap I was dealing with all unanswered.

    So called the main service number and went through main office hub who said he was furloughed!

    They need to update his voicemail then or divert it through to another number.

    Will look forward to see what courtesy car I get, the excitement in this lockdown age!


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  13. bmwzoom
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    bmwzoom

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    well done.....but be prepared for a MINI one as a stand in :ROFLMAO::ROFLMAO:
     
  14. slim_boy_fat
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    slim_boy_fat WARLORD Site Supporter

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    Not necessarily so. When they had the e60, I got an X1 with fewer than 1500 miles on it. I had it for a month while they waited for parts on back order. I did a write up at the time.
     
  15. aldo
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    aldo

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    When I went in for the corrosion claim, it was an Auto Cooper. I was wondering if the body shop maybe had different courtesy cars to that of service. We will see!

    [​IMG]


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  16. aldo
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    aldo

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    218D Sport as today’s courtesy car. Very nice it is too, I do love the digit dash. Makes my F15 feel dated :(


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