No signal after software update

Discussion in 'Technical Troubles' started by pol, May 6, 2018.

  1. Singvogel
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    Singvogel Moderator WARLORD Site Supporter

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  2. Ninjagirl
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    Ninjagirl Moderator

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    IT is a normal thing for a user to do - hence why they give you the option, and like said above, it's only for pieces of the system, not the main system itself. The key point is that it was rebooting on the drive home already.
     
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  3. pol
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    pol

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    Thanks for all the help and comments.

    Unfortunately it's a replacement Head Unit from BMW and a bit of a bill :(

    BMW say it can and does happen. They can't even query the headunit so it can't be saved with software.

    No way to prove it was faulty before I bought it - There's no useful info in the diagnostics other than to say the HU is dead.

    On the plus side though I should have the car back all fixed tomorrow!
     
  4. snrbrtsn
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    snrbrtsn WARLORD Site Supporter

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    Ouch!
    Dahm you for being so honest!
    Sometimes it’s not fair, though leaves plenty of wiggle room from the garage as it’s very hard to proof it was an underlying fault
     
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  5. Mieke
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    Mieke Site Supporter

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    As others have said, it very much sounds as though the head unit was faulty when you purchased the car. I cannot see that doing an update of the software would damage anything. :nono: It's only a small binary file for configuring Bluetooth and phone types etc. So I would be putting pressure on the seller to pay for the repair bill.
     
  6. GunRunner
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    GunRunner Site Supporter

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    It was not fit for purpose on day 1. Up to the dealer to sort it out COMPLETELY!
     
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