i am not at all surprised to see New car sales are down. Last July we decided to change our e84 for a new f48 and called at our local dealer a couple of times, and spoke to different staff each time.over the years I have bought a few new cars from this garage including the e84 Explained what we wanted and discussed delivery. We then decided we needed to try the car out with lumber support ,our existing car had it ,and we need it. Called back at the dealers a few days later to check when we could try one but they explained that they did not have a car in any dealer ( they have 6 branches) with lumber support. I explained they actually had a used car (2010 miles) in stock 80 miles away that had lumber support. They suggested I went and tried that one , absolutly no offer to bring it down for us to try. We drove up to test the car , salesman was surprised we had gone up ourselves,and found the car very similar to what I wanted, Bit of bartering and we bought it. We were fortunate in the used car was the 4 wd that had been dropped by BMW weeks before. I could understand this lack of interest if we were unknown, but as I said we have bought a few cars from them previously. We felt like just walking away but that would have ment not getting a car we liked,on a very fair deal. If all new car sales staff have got this complacent it could partly explain the sales drop.