Car Sales Down

Discussion in 'General chat' started by Abh29, Jan 8, 2019.

  1. Abh29
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    Abh29 Site Supporter

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    i am not at all surprised to see New car sales are down.
    Last July we decided to change our e84 for a new f48 and called at our local dealer a couple of times, and spoke to different staff each time.over the years I have bought a few new cars from this garage including the e84
    Explained what we wanted and discussed delivery.
    We then decided we needed to try the car out with lumber support ,our existing car had it ,and we need it.
    Called back at the dealers a few days later to check when we could try one but they explained that they did not have a car in any dealer ( they have 6 branches) with lumber support.
    I explained they actually had a used car (2010 miles) in stock 80 miles away that had lumber support. They suggested I went and tried that one , absolutly no offer to bring it down for us to try.
    We drove up to test the car , salesman was surprised we had gone up ourselves,and found the car very similar to what I wanted, Bit of bartering and we bought it.
    We were fortunate in the used car was the 4 wd that had been dropped by BMW weeks before.
    I could understand this lack of interest if we were unknown, but as I said we have bought a few cars from them previously.
    We felt like just walking away but that would have ment not getting a car we liked,on a very fair deal.
    If all new car sales staff have got this complacent it could partly explain the sales drop.
     
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  2. bishbosh
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    bishbosh WARLORD Site Supporter

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    Only ever bought a new car once (Kia Picanto 1.1 for the wife £5200 after trade in) so don't really have much experience of buying new cars, but I hear similar stories on here and elsewhere of dealers just seeming not that bothered to sell a car. Yes, I wouldn't want them following me all around the dealership and pestering but when you've approached them, they should be willing to help.

    I was speaking to my mechanic mate who bought my e91. He runs a garage but also sells a few cars, he currently has 18 cars and 6 bikes on his books which he's struggling to shift. With it being just after Christmas and Brexit uncertainty the footfall just isn't happening. Actually the only car which has interest is my old e91 :love: which someone wants to buy but my mate wants to keep it for himself!
     
  3. The_Master
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    The_Master Site Supporter

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    It's all a numbers game - no one truly cares for the customer any more - Hyundai and Kia have recognised that for most people a car is no different to a washing machine it's a tool to transport them hence their click and buy online service, most people I know hate driving actively avoid it, lease their cars and as long as they have some gadgets - enough to mirror their smartphones and a few other surprise and delight features - they are happy.

    They have no interest in the driving experience they just want a simple buying experience and to pay a monthly fee and not have to worry...

    Anyone who is slightly fussy is just an annoyance and from a salesman's perspective not worth the time as he has easier sales elsewhere...he has to meet his targets...I think dealerships will disappear in the future to be replaced by online tools and a collection and service centre....the only dealerships left will be high-end - Bentley/Roll-Royce or very specialist Porsche/Caterham...

    It's the way of the world.....
     
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  4. E39mad
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    E39mad

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    The government gaff about diesel powered cars last year has meant a significant drop in sales as people are wary of changes that maybe made in the name of the environment.

    There are some serious deals coming through from manufacturers now as dealers have failed to shift the expected number of vehicles. Alfa have started 0% finance on the new Stelvio with a 5 year warranty and 3 years servicing. The was a new 7 series for sale in Nov at around £45k - a £30k saving on list price.

    Most of the dealers are now in the hands of the big players (Blue Bell and Knights are owned by Lookers) and the personal touch has gone from most/all dealerships.
     
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  5. bishbosh
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    bishbosh WARLORD Site Supporter

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    A couple months ago I booked my car into Sytner for the EGR check. They've moved premises and now have this huge place in Don Valley - Sheffield. Got lost at first having not been to that site before. I presumed you just park your car and walk in - no, you have to head towards the rolling shutters with bright green arrows to be met with a suit and a cup of coffee. The area is like an upmarket car multistorey, your car is then taken away for whatever. They even offer a drive-thru service. It all looked anodyne and pristine.

    I remember a Renault advert I saw on French TV, not sure if it ever made it over here. You could book what you wanted doing at a garage online - the ad showed a guy deliberating over whether or not he wanted new shocks with the same consideration as if he couldn't pick which brand of baked beans to buy. (I thought the ad was a bit daft anyway as surely you'd only change the shocks if they were worn.)

    That's why I went from my Euro4 320d to a Euro6 335d :p
     
  6. snrbrtsn
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    snrbrtsn WARLORD Site Supporter

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    I’m not going to forge my sentiments from recent escapades other than mask what’s been said
    The only place I found reality was in the Volkswagen dealership
    Mercedes, Bmw was laughable and only when we turned down their availability on site did they make realisation
    At each dealership we had print screens of online pricing taken prior to turning up to view, simply not interested!
     

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