Car broken while being serviced

Discussion in 'General chat' started by TNTTNT, Sep 29, 2020.

  1. TNTTNT
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    I took my car into main dealer a few weeks ago, as sunroof wouldn't close. When I picked it up it had a two feet crack across the windscreen. They said I dropped it in like that. I would have seen a two feet crack, but I shrugged it off and got it replaced under insurance.

    Today I dropped it off for first service, oil change and filter, and they rang me to say they broke the oil housing, and it's an eight hour job to fix. They give me a loan Mini Countryman.

    It's a G31 540i. They say the oil change housing is commonly damaged; has anyone heard of this before?
     
  2. The CO
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    Not sure about the housing but I admire your restraint over the windscreen, I think I would have reacted somewhat differently.
     
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  3. Wynne71
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    What he said....

    I’ve not read anything regarding the filter housing on these, and I have been researching the foibles of this engine.
     
  4. TNTTNT
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    Thank you. I was peeved that the replacement glass was a different brand to official, but on a practical note what was done was done, and it will become my word versus theirs. I was upset the footage from the BMW installed dashcam was erased, going back three months after the event.
     
  5. The CO
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    Absolutely no way I would I have put up with that, not a chance!
     
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  6. TNTTNT
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    https://www.babybmw.net/forum/viewtopic.php?t=108062

    It seems to be an issue. The sunroof went due to a design fault, now seems design issues over oil filter.


    I remember the Japanese being famous for testing switches and parts millions of times to ensure bulletproof design. Does this not happen anymore?
     
  7. Wynne71
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    Good god. Missed that blindingly obvious one. Not good at all.
     
  8. kleynie
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    If it’s any consolation my Macan went in for a sunroof seal within its three year warranty and it came out with a broken sunroof mechanism. They did not say a word, but I tested it on the way out of the car park and went straight back in. Seems all dealers are crap these days.
    In Porsche’s defence, they did fit a complete new roof and gave me a Cayenne hybrid for three days for free.
     
  9. snrbrtsn
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    Wow! Such restraint, breaking windscreen is one thing, deleting dash cam footage is an admission of guilt (it should be disconnected as they take it into workshop) then third time clanger! Wow! I’d be enraged to hold my silence!
    True to form and uniform, all dealers are equally 5hit! Yet very good at taking the hard earnt!
     
  10. xyzl
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  11. 535i MSport
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    I feel for you. That’s extremely poor.

    My local dealer - who I have used for years - once scratched the iDrive screen on an F91 330d and didn’t mention it to me. Once I spotted it, they agree to replace it FOC.

    Causing damage is one thing, but not owning up is another.


    Sent from my iPhone using Tapatalk
     
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  12. Verbarthe
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    I d be changing my garage after the first episode , far less the second .
     
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  13. TNTTNT
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    I got the car back today with some huge relief. They gave me a new Mini Countryman to get home. Life is about perspective, so I shouldn't complain about a new Mini when people are walking 10 miles for clean water. If I was truthful it was such a huge relief to get back in my 540i Touring.

    They advised driver tyre damage, and I know the exact pothole which did it, and am getting changed tomorrow at my tyre fitters (They keep my winter wheels).

    I'm a bit despondent about finding a good local servicing dealer. The one 3 miles from my home tried to cancel my BMW emergency services provided emergency hire car, when my 535d Touring got written off by flood water in December 2019, because they thought wrongly that they were paying for it. It was shocking when I had suffered such immediate trauma.

    The windscreen damage, deleting my dashcam footage and oil filter damage has sapped my confidence in next local dealer.

    I'm unsure what to do and where to go for next service.

    The one thing I would advise to all of you is ask if the vehicle check can be carried out immediately with you present, and if not write it on the paperwork. Also, run your camera phone over the car before entering dealer as a precaution.
     
  14. K777
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    Crikey, I would be changing dealer too.
    That said JCT Leeds (Porsche) damaged my dash once but told me, and always unplug my dash cams since my son saw them blasting along at 50+ in a 30 on a local estate - my works estate ( and the bloody road I wrote a car off last year on).

    Always take photos and insist they check the car out before you leave it there.
     
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  15. GunRunner
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    GunRunner WARLORD Site Supporter

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    I think you have been treated atrociously. If this is a main franchised dealer, I would be contacting BMW Head Office and making a formal complaint. If you do not get satisfaction from Customer Services, then send an email to the CEO of BMW UK. I have the email address for him that I can supply here that was confirmed by a call back from his secretary only a matter of days ago.
     
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  16. TNTTNT
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    Thank you both, and indeed all on this thread who have offered sympathy and advice. I tried to be philosophical and kind over windscreen, as I thought if someone was that scared to own up I almost feel sorry for them.

    I forgot to mention the salt in the wounds was they asked me for £50 to replace the adhesive sticker for the dashcam to the windscreen. I might ring them and discuss they do this free of charge.
     
  17. GunRunner
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    I never use the stickers that come with products these days. I use the Industrial Velcro. See...

    https://www.velcro.com/products/industrial-strength/

    I get the rolls of it from Amazon.

    A word of warning. It is so good, it is a bugger to remove it from the windscreen once it has been on for a couple of hours in the heat of the sun .
     
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  18. Fixedwheelnut
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    The crack in the windscreen is it in the area of the wipers? I have seen countless valeters lifting the wipers to clean the screen and knock the wiper arm and have it drop upside down cracking the screen. I have also seen great big cracks in the screen that a customer has not noticed but they can increase in size when put on the ramp, there should be a damage report sheet on the back of the job card we always had to fill them out before even getting in the car, if it is not on there you have them bang to rights.
     
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  19. Abh29
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    A few years ago my son collected his LR Freelander from main dealer after service. The next day he noticied a major dent in the near side rear, body was damaged to the extent the metal was torm. Main dealer reception just said it was perfect when it left them. Following calls from me to the dealer prinipal (who I new after buying a few RR from them)and my Plant Director(it was a company owned car) they agreed to review the cctv cameras in the yard. Next day phone calls , they had found a small transporter had reversed into it , when could we return it for repairs. It had a large panel replaced. I still wonder if they would as been forthcoming if they had not been passing the liability on. Even now my son walks around car before and after service (before leaving dealers) only difference is the iPhone.
     
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  20. GunRunner
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    We do the same!
    In early March this year, before lockdown, my wife's Polo had its first service. We went into the service reception and asked where it was, and they pointed towards it in the car park. We missed it walking into the showroom.
    At that moment the sun came out and we could clearly see a dent in the driver's door with no paint damage. I pointed this out and they just said.......oops! It was only minor but very frustrating. The shape of the dent was such that it clearly had been clouted by the door of another car that had been there just before we arrived. The service guy who parked it said it was OK 10 minutes ago.
    I just said it is your responsibility to fix any damage that happens whilst it is in your possession, no matter who does it. They took pictures and said they would fix it. The smart repairman came to our property 3 days later and removed said dent.
     

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