Bloody Potholes!

Discussion in 'General chat' started by Mieke, Apr 3, 2018.

  1. Mieke
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    Mieke WARLORD Site Supporter

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    We spent Easter at Dumfries, SW Scotland. Friday was spent at a family wedding until the early hours, and Saturday just recovering with friends and family in the town. Sunday dawned and we decided to have a run along the Solway coast as it was a crisp sunny day. So we set off and passed through New Abbey on the coast road heading out of Dumfries. The first stop was a little bay with a beautiful sandy beach, aptly named Sandyhills, that my wife used to cycle to as a child - her father had a farm nearby. The road along the coast is a gem with superb views of the Solway but, as I discovered, has been allowed to deteriorate with potholes everywhere. Traffic was light so it was easy to avoid them, but the final stretch to Sandyhills is narrow and twisting and around a blind bend there was a small pothole that I couldn't avoid. Not deep - so nothing to worry about and barely noticeable, apart from the fact that there was a hissing sound and the tyre deflation warning suddenly appearing on the iDrive. :(

    As luck would have it, we were only a quarter of a mile from Sandyhills where there is a car park and cafe, which was fortunate as I had no mobile signal. So used their landline to call BMW Emergency Services and give them the location. My wife was a bit miffed with her day ruined but consoled herself with a walk along the beach. The recovery lorry was there within 30 minutes and took us back to Dumfries, first to drop the 330d xDrive at the local dealer Crossflags BMW and then to drop us back at our hotel, which is only a 5 minute walk from the dealership.

    I spoke to BMW ES and they agreed to approve a night's accommodation where we were staying, and if the car could not be fixed the following day (Easter Monday), would provide us with a hire car to drive home and have the 330d transported back to Cheshire when it was ready. So I was impressed with the hassle free service and was glad that I had opted to take out the cover.

    I didn't expect much to happen on Easter Monday, but was surprised to get a phone call from Crossflags BMW at 9.00 am to let me know that a technician was assessing the damaged tyre and that they had a replacement in stock. There was only 4 mm of tread left on the other front tyre so I asked them to fit two tyres so that it was balanced (2mm tolerance on the same axle). Got a call back at 10.30 am to say that my car was ready - the only downside being a bill for £480. Bloody potholes! :mad: But apart from the puncture, the rest of the experience was very positive with both BMW ES and Crossflags giving great service. I don't think that any BMW dealer in Cheshire would have been so accommodating, especially on a bank holiday.

    Crossflags BMW is a very small family run business with maybe only half a dozen new cars in the showroom, but their friendly attitude made for a very positive experience. (y) I shall certainly be calling in again when I'm up that way.
     
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  2. Adie
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    Adie Site Supporter

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    Sorry to hear this, the state of the roads seem to be worse than ever after the last winter, so many potholes, some really deep. A good response from BMW ES and Crossflags though (y)
     
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  3. Singvogel
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    Singvogel Moderator WARLORD Site Supporter

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    Bad luck there, but good to hear that it was resolved so efficiently.

    Scotland's roads are in a bad state of repair at the best of times, but this year has exceeded all records.

    We have nonsense like this to contend with here in Aberdeenshire.

    Aberdeenshire potholes.jpg
     
  4. Mieke
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    Mieke WARLORD Site Supporter

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    It's not much better here in Cheshire. It makes one wonder how roads in Europe are maintained to such a high standard compared to the UK
     
  5. Adie
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    Adie Site Supporter

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    It's bad enough in a car... some of these roads must be lethal on 2 wheels... at night too :eek:
     
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  6. slim_boy_fat
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    slim_boy_fat WARLORD Site Supporter

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    @Mieke Do you have tyre insurance?
     
  7. rigeng
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    That's bad luck Mieke, I feel the pain in your wallet! A few weeks ago I had to replace a broken rear spring, couldn't prove conclusively it was due to potholes but on the balance of probability on a low mileage car, there was no doubt in my mind. This was the first time in my life I've had a broken spring on car!

    Regarding the high standard of roads on the Continent, a former colleague returned from Poland recently, he was full of praise for the standard of the many new roads being built there, still not sure if he was winding me up.....:censored:
     
  8. Mieke
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    Mieke WARLORD Site Supporter

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    Unfortunately not. Last puncture I had in my Golf was over 10 years ago. I don't actually recall not getting the full wear from a set of tyres, but maybe low profile tyres are more prone to being damaged? The BMW dealer said that they do repair punctures on runflats 'at the owner's discretion', but mine had a gash in the sidewall, which explains the sudden deflation.
     
    Last edited: Apr 3, 2018
  9. Adie
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    Thankfully the alloy survived unscathed
     
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  10. Verbarthe
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    Verbarthe WARLORD Site Supporter

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    27748094_1678411938892267_631840982948451080_o.jpg Sorry to hear about this , an expensive day for sure . TBH I ve never seen the roads in Scotland so bad in all my life , they really are in a shocking state nowadays . My son was in Inverness a couple of weeks ago and went over a pothole in the dark in his BMW 320 Diesel , same as yourself , massive bang , then tyre deflation on the I Drive . Of course it was a Sunday evening and there was nowhere open so he drove the 60 miles home at 40 mph . Needing the car for work in Aberdeen the next day we fitted the 2 front Cades Tyrus Deep Dish alloys I had on the E46 (still got them ) and although his car looked a bit like someone wearing odd socks it drove perfectly ok with the E46 Fitment wheels and he got a new tyre fitted in Aberdeen whilst at work that week. .

    Sounds like excellent service all round from Crossflags BMW and BMW ES though .
     
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    Last edited: Apr 3, 2018
  11. mach one
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    mach one WARLORD Site Supporter

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    sorry to hear that you had the misfortune to suffer a puncture but well done to crossflags for getting it sorted on a bank holiday

    we are having a lot of resurfacing work done around here and i was going through a section of roadworks a couple of weeks ago and the ramp sign had blown over and i hit the transition from the planed surface to the old road surface which was around a four inch lip and the car made such a bang i thought i had damaged my tyres or wheels

    I slowed down and switched on the tyre pressure display screen just to monitor, when i got to a lay by i pulled in to do a visual inspection and all seemed ok thankfully and two weeks on and a thousand miles plus under its belt and tyres are still holding up so looks like no leaking cracks in the alloy
     
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  12. Harry
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    Harry Site Supporter

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    Bad luck. At least the recovery and support side went smoothly. Makes a big difference.
     
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  13. bishbosh
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    bishbosh WARLORD Site Supporter

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    Must be something about Scotland, I had a blow out on the road between Glenfinnan and Arisaig last summer. Nightmare!

    On a more positive note Sandyhills is a nice place. Went there a couple of years ago and it's a great place to fly aerobatic kites!
     
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  14. snrbrtsn
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    snrbrtsn WARLORD Site Supporter

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    Great response from the garage, with timely repair, I know the garage and the roads around Dumfries all too well whilst bad, they’re on par with the rest of the Scottish roads - terrible
    Many years ago we endured the same fate in the wife’s car at Souterness, people down their are so helpful!
    The garage at souterness opened up on Sunday to allow the use of their welder to remove locking nuts
    We go to Dumfries, 3-4 times a year, lovely area, the roads northbound around Ae forest are exceptional
     
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  15. The Livster
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    The Livster Site Supporter

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    Had a newish (4000 miles ) tyre replaced by bmw tyre insurance after hitting pothole in Scotland. Tyre didn’t loose any pressure but was blebed on the inside wall. My local Coopers dealt with it for me with no issue, always nice when things are resolved without having to go to war with the dealer.
     
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  16. Mieke
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    Mieke WARLORD Site Supporter

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    Yes, the countryside around Dumfries and Galloway is beautiful. At one time you wouldn't see another tourist as people used to bypass SW Scotland when heading for the Highlands. Sadly though Dumfries town centre is now run down and badly in need of regeneration. What used to be a thriving market town is now a collection of charity, betting and empty shops for let with the odd cafe struggling to survive. It's such a shame, but Castle Douglas, which is the next main town, seems to have survived and retained its character.
     
  17. Ninjagirl
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    The roads are awful everywhere, really really bad.

    There's an app for that though - if you download Fill that Hole (it's run by cycling UK) when you report a pothole (helps if you can take a picture) they automatically report it officially to the correct local authority. Once reported officially, I think the local authority become liable for damage if it's not fixed within a certain amount of time.

    These guys are literally getting thousands fixed a month, so please, download and report them!

    https://www.fillthathole.org.uk/
     
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  18. slim_boy_fat
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    slim_boy_fat WARLORD Site Supporter

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    This one does much the same https://www.fixmystreet.com/
     
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  19. Mieke
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    Mieke WARLORD Site Supporter

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    That sounds like a full time job for life! I would have to come out of retirement. :LOL:
     
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  20. kleynie
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    kleynie WARLORD Site Supporter

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    @Mieke was this within your three year manufacturers warranty or the extended warranty after three years? I cant remember how old your car is. Either way, seems good service.
     

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