We spent Easter at Dumfries, SW Scotland. Friday was spent at a family wedding until the early hours, and Saturday just recovering with friends and family in the town. Sunday dawned and we decided to have a run along the Solway coast as it was a crisp sunny day. So we set off and passed through New Abbey on the coast road heading out of Dumfries. The first stop was a little bay with a beautiful sandy beach, aptly named Sandyhills, that my wife used to cycle to as a child - her father had a farm nearby. The road along the coast is a gem with superb views of the Solway but, as I discovered, has been allowed to deteriorate with potholes everywhere. Traffic was light so it was easy to avoid them, but the final stretch to Sandyhills is narrow and twisting and around a blind bend there was a small pothole that I couldn't avoid. Not deep - so nothing to worry about and barely noticeable, apart from the fact that there was a hissing sound and the tyre deflation warning suddenly appearing on the iDrive. As luck would have it, we were only a quarter of a mile from Sandyhills where there is a car park and cafe, which was fortunate as I had no mobile signal. So used their landline to call BMW Emergency Services and give them the location. My wife was a bit miffed with her day ruined but consoled herself with a walk along the beach. The recovery lorry was there within 30 minutes and took us back to Dumfries, first to drop the 330d xDrive at the local dealer Crossflags BMW and then to drop us back at our hotel, which is only a 5 minute walk from the dealership. I spoke to BMW ES and they agreed to approve a night's accommodation where we were staying, and if the car could not be fixed the following day (Easter Monday), would provide us with a hire car to drive home and have the 330d transported back to Cheshire when it was ready. So I was impressed with the hassle free service and was glad that I had opted to take out the cover. I didn't expect much to happen on Easter Monday, but was surprised to get a phone call from Crossflags BMW at 9.00 am to let me know that a technician was assessing the damaged tyre and that they had a replacement in stock. There was only 4 mm of tread left on the other front tyre so I asked them to fit two tyres so that it was balanced (2mm tolerance on the same axle). Got a call back at 10.30 am to say that my car was ready - the only downside being a bill for £480. Bloody potholes! But apart from the puncture, the rest of the experience was very positive with both BMW ES and Crossflags giving great service. I don't think that any BMW dealer in Cheshire would have been so accommodating, especially on a bank holiday. Crossflags BMW is a very small family run business with maybe only half a dozen new cars in the showroom, but their friendly attitude made for a very positive experience. I shall certainly be calling in again when I'm up that way.