2019 Map Update

Discussion in 'ICE, Nav, Apps and other techy stuff' started by bishbosh, Dec 4, 2018.

  1. edthefed
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    edthefed Site Supporter

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    Another day another display of incompetence by BMW CS...the "consultant" I spoke to last week appears to have done nothing. There is no record of our telephone conversation, the actions he promised to take haven't been taken and we are no further forward. No reply to 3 emails to CS in last two weeks other than the automated reply.

    Another 40 mins on the phone today with another promise of investigating and getting a resolution and a complaint by me of dishonesty and incompetence by last weeks Consultant...I have at least been copied into that email.

    Having heard nothing from the dealership about the "specifically coded to your car USB stick" which was being ordered from BMW, I rang them today...surprise surprise "oh we have just received it ", car going in next week for them to try and update the Sat Nav again
     
  2. Singvogel
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    Singvogel Moderator WARLORD Site Supporter

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    Good luck!
     
  3. edthefed
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    edthefed Site Supporter

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    I've already told the dealer and BMW CS if they cant update the sat nav next week then as far as I'm concerned the car is faulty and they can deal with it under warranty !
     
  4. Kev2005
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    Kev2005 WARLORD Site Supporter Good Egg

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    wow, not good.

    Just checked and it is showing 2019-2 map update for me so i'm downloading it now, hopefully will update it the weekend in the car.

    Surprised they released a 2019-2 as i only did 2019-1 a months or so ago i think.

    Kev
     
  5. Silverbeemer525
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    Silverbeemer525 Site Supporter

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    I don't know what happened to 2019-1. Mine (NBT EVO) has gone straight from 2018-4 to 2019-2.
     
  6. Kev2005
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    Kev2005 WARLORD Site Supporter Good Egg

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    I have the NBT EDVO too and mine went fro 2018-4 to 2019-1, just checked yesterday and 2019-2 is out. I think it will upgrade to whatever the latest version is from the version you have so I presume 2019-2 has not log come out? or maybe it not long been available on my model?

    Kev
     
  7. Silverbeemer525
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    Silverbeemer525 Site Supporter

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    2019-2 has only just come out for my G30. I was never offered 2019-1 though, but I had 2018-4.
     
  8. edthefed
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    edthefed Site Supporter

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    So despite being promised 9n Wednesday by BMW CS I would be contacted within 48 hours it comes as no surprise that once again NOTHING has been heard.

    Called them this morning, another attempt at buck passing and then "there is no one here who can deal with the issue. Can you call back on Monday?"

    Email to Graeme Grieve now sent
     
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  9. Kev2005
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    Kev2005 WARLORD Site Supporter Good Egg

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    Updated to car today :) Suspect this will be my last one as subscription runs out in August :(

    Have to then look at what the cost is to renew it. Only features i use are send to car & map updates from connected drive, i don't use concierge or anything else.

    Kev
     
  10. Peter
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    Peter WARLORD Site Supporter

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    Downloaded the latest for my F11 last evening, 2019-1 is the current version for my car.

    Loaded it today, as I had long run to do, took about 45 minutes, all successful.

    I’ve a subscription until September, so likely one more version. Two if BMW get on with it this year.

    Peter
     
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  11. edthefed
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    edthefed Site Supporter

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    Well miracles do happen...almost. Been back to the dealers today and using the newly ordered USB stick they have finally managed to do an update...now on 2019-1...not managed 2019-2 but 2 years more up to date than yesterday
     
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