V10 M6 Could it be!

Discussion in 'M Power' started by MrMcG, Dec 6, 2019.

  1. MrMcG
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    MrMcG

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    Been a while not many things in the update department with working from home permanently now the only time the car is used is when the little lad wants to go out in it or the occasional trip to Hayes.

    Had to remove the Halo lights kept triggering a fault which was driving me insane so put the stock ones back they don't look as good but at least no bloody "bong"

    The weather and builders near us hasn't been kind so for the first time I gave the car a proper wash, I now ache and I am convinced I will only pay someone to do it from this day forth however I am proud of the results considering my piss poor skills!.

    Using detailed online products it was a rinse, snowfoam, rinse, iron fall out, rinse, shampoo, rinse, dry, wax, polish, hoover and leather clean job

    [​IMG]IMG_20201018_120251 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_131452 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_134207 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_134212 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_134157 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_134220 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_134224 by Brian McGinty, on Flickr
    [​IMG]IMG_20201018_144147 by Brian McGinty, on Flickr


    All the power to people who do this for a living because it is proper graft!
     
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  2. Wynne71
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    Wynne71 WARLORD Site Supporter

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    That looks proper peachy. The colour really comes out.
     
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  3. zarnd
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    zarnd

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    Colour looks great. Need to polish those exhaust pipes though


    Sent from my iPhone using Tapatalk
     
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  4. MrMcG
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    MrMcG

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    Can you believe I had nothing to clean them with :getmecoat:
     
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  5. kleynie
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    kleynie WARLORD Site Supporter

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    fairy liquid :eek:
     
  6. MrMcG
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    MrMcG

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    So today I was meant to be booked in for an Oil change key emphasis on "meant"

    Booked online via the BMW website to Stephen James Bromley to do a oil change, I simply wanted to get my face known in the dealership and see what they were like and god forbid any warranty work that needed doing at least I wouldn't be a complete stranger simple right?

    Drive up this morning 15mins early as the confirmation email said -

    Upon sitting down and saying I am booked in for a service I give my surname and the ladies face looks confused sorry sir you are not on the system and we are extremely busy, she asks for my reg which I give and again no sorry you are not booked in and we are very busy but should be able to complete your service. A mention is given to no confirmation of booking to which I show the email stating booking confirmed and we look forward to seeing you..

    Initial faff over and I am sitting in the waiting area which everything is closed and disabled (no drama covid etc I had my iPad so didn't mind its an hrs peace from the wife) 5 mins in or 1 game of clash royale and I hear my car fire up and go into the service dept it really does sound nice I think to myself when people start appearing from the service department in a fluster, 1 2 3 people come out then back in then 1 out to the service lady who goes with them then all out then back at this point I know its my car causing the chaos and I chuckle to myself thinking maybe they are freaking out it has no turbos or something.

    At this point I catch the service woman walking over to me with the folder and I am told because we didn't know you were coming we don't have the oil filter in stock so cant service your car but its been ordered and can be done this afternoon (sadly I can't do this afternoon hence the early morning appointment) So back to the desk I go to find out that they are extremely busy for the 3rd time and that I can't be booked in until the 3rd November. She assures me though they dont see any M6's like this so the part will be there and its best not to use the online booking tool oh and my car is back out front and I am free to go.:blink:

    Not sure what I was expecting from my first dealership experience with BMW Bromley however it sure as shite wasn't this, I think the brilliant experience we had with Audi Sydenham 3 days before hasn't helped my feelings today but Jesus what a shambles.
     
  7. markyboyt
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    markyboyt WARLORD

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    Admittedly the booking fiasco is poor and I’m guessing more of an issue with the bmw system than the dealer, its quite common for parts to no longer be held in stock, usually if they haven’t sold one for a period of time or their average is below 1 a month or something then they stop stocking the part.
    It may seem bad that you have to go back when they have got the part but the alternative is that they nip to a local motor factors and obtain whatever brand filter they have in stock, correct their stock then book a genuine part to you at genuine part price. You drive away serviced and non the wiser thinking genuine parts have been used.
     
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  8. Wynne71
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    Wynne71 WARLORD Site Supporter

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    That sounds like a right faff, one end of the team not talking to the other.
    To be fair I’ve used the online booking (via my phone Connected all) three times with Sytners, each was pretty much perfect. Maybe different dealers have different access/updates from the on line booking system.
    Hopefully they will sort it for you on the next visit.
     
  9. mach one
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    mach one WARLORD

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    sounds a right pain in the butt and does not fill you with confidence for future visits

    l have used the online booking system a fair few times and never had an issue with the appointment but have had a few issues with them not wanting to honour the price quoted onlne. on one occasion they were saying it was an estimate and not a quote and the onlne booking clearly showed the quoted price
     
  10. Spuffington
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    Spuffington Staff Member Admin Site Supporter

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    Poor form in terms of the booking system but mistakes do happen.

    My sense is that all dealerships are ridiculously busy at present - still trying to clear the backlog of servicing/warranty/MOT work caused by lockdown.

    Trying to get a servicing slot at Porsche means booking 3 months ahead, which is fine if it's servicing, but given I've got a bit of warranty work outstanding, somewhat annoying. But even ringing around to other main dealers, the same story applies. Not helped I'm sure by more requirements for distancing within the garage/workshop area and various other new HSE guidlines to deal with C19.

    Good luck on getting it done. I'm sure you will end up getting to know your local dealer, whether you like it or not! My 550i was quite famous at Sytner Chigwell - initially due to its rarity. Sadly later due to its appetite for warranty claims!
     
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  11. MrMcG
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    MrMcG

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    genuinely appreciate this post it has greatly reduced my frustration levels as I am seeing it from a more positive different viewpoint.
     
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  12. MrMcG
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    MrMcG

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    That is how it felt tbh just a complete breakdown in comms, I think in future I will book online then call to confirm after seems to defeat point but at least no surprises.
     
  13. MrMcG
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    MrMcG

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    This was my initial thought when they said it’s best to call, gives them the power to add a few numbers onto the bill.

    confidence is a little rocked but I think I’ll add some fail safes into future attempts and visits.
     
  14. MrMcG
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    MrMcG

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    3 months :crash::frustrated:

    I’m glad for these posts it has calmed me sufficiently and given me a different perspective which my hot headed nature sometimes needs.

    I like that yours became famous hopefully mine will become the same alas hopefully not for warranty work :-D
     
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  15. zarnd
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    zarnd

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    We are ridiculously busy and have the odd issue where we haven’t received a booking from VW and the online system. It happens, but it’s how it’s dealt with is the main thing.

    Sure it will get sorted out as soon as possible.

    Cheers


    Sent from my iPhone using Tapatalk
     
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  16. markyboyt
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    markyboyt WARLORD

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    Just look up the price online then call to book, ask them the price and if it’s different tell them the online price. That’s what I did.
    Realistically the people booking in quite often have a diary and no idea of anything including timescales.
    The girl booking it in had no idea at all, I told her what was due she said price depends what is due so I told her again. Asked her how much of the price was oil in case I supply my own, she didn’t know how much oil went in the engine so I told her that, she then didn’t even know how much they charge for oil so I gave up and supplied it anyway.
     
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  17. Silverbeemer525
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    Silverbeemer525

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    I booked a service in last year's black friday sale. Sytners had no indication of the price, so tried to charge me full price. grudgingly agreed the sale price in the end. I would advise anybody to keep a screen dump with the price when getting a service in the black friday sale (if it happens again this year). The confirmation email doesn't include the price!
     
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  18. slim_boy_fat
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    slim_boy_fat WARLORD Site Supporter

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    Smacks of a tiny bit of sharp practise? :oops:
     
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  19. Wynne71
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    Wynne71 WARLORD Site Supporter

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    I think I’ve had a good experience so far, last time I booked using the app (MOT end of Sept) they charged me LESS than the price stated. App price was £54, for charged £38. Happy days for me.
     
  20. MrMcG
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    MrMcG

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    Indeed, and correct the confirmation email doesn't show the price it was only because the woman mentioned it grudgingly I might add.

    I may after this is done ring up and see if the price is different when you call as opposed to booking online.

    Going forward my process will be

    book online
    Print out price and confirmation email
    Call dealership to confirm they have received the booking
     
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